Services Provided with DHMS Tenant Placement and Property Management

• Listing the property for rent on several major online syndicates
• House inspections (before and after each lease)
• Tenant screening (income, credit, criminal and housing court history)
• Showing the property (always in person, no lock boxes)
• Overseeing maintenance and service calls (no additional charges outside of property management for this)
• Monitoring renter’s insurance
• Enforcing an FHA compliant Petscreening policy
• Credit boosting reward program for rent paid early or on time
• Surcharge of 6% for rent paid more than 5 days late
• All the legal contracts and leases from the State of California (no additional leasing fees, this is included in tenant placement)
• Access to RE attorney hotline for questions to keep us informed and the landlord/tenant relationship in good standing (a service included in the property management fees)
• Collecting rent and transferring it to owner’s account on file
• Owner log in portal to our Property Mangement software for checking the finances and status of your property
• End of month reports
• 1099 tax form at the end of the tax year
• Coordinating professional cleanings and landscaping between tenants
• Replace locks on doors between tenants

Tenant Placement fee: 75% of one month’s rent

Property Management Fee:10% of each month’s rent

Once you sign up with DHMS, your tenants can expect:

A user portal to pay rent

Maintenance/service requests easily submitted via the user portal

Responses to questions from their PM within 1 business day

Maintenance

This is an area that DHMS benefits owners the most. We have good connections in town with vendors and professional services that do great work, in a timely way for reasonable prices.  They serve our Long Term Rentals for a great price.  Repairs, maintenance and service calls are coordinated by DHMS and the invoices are sent directly to the owners to pay. There are no surcharges for coordinating maintenance.  And no kickbacks from the local vendors.  We pass these well priced services directly onto the owners.

Residents Benefits Package

The RBP includes renter’s insurance (coverage up to $100,000 to the home and $10,000 of tenant’s personal belongings). It also rewards tenants every month they pay rent early or on time.  They receive a boost to their credit score and up to $100 in gift cards over a year. It also includes bi-annual air filters delivered to the property (for preventative maintenance for the air). And a utility concierge (typically landlord pays trash and the tenants pay water, gas, electric and internet). The RBP is $25/month paid by the tenant.

Petscreening

Our Petscreening Service is an FHA compliant plan for managing planned and unplanned pet/animal presence in rental homes.  Petscreening gets tenants on record reporting their pet, assistant animal, or non-pet status, helping the property manager enforce the terms of the lease.  Every tenant is required to make a profile (making the service FHA compliant). Assistant animals are screened to ensure their qualifications and/or training are from a legitimate, verifiable source. Pet profiles are created at the time of applying for a property and updated at least annually thereafter.  Each pet profile is $25 annually, paid by the pet owners.  The pet profile informs property managers of how high risk a pet is according to a FIDO score and pet fees can be determined from there.  In short, Petscreening.com monitors, manages and advises pet policy for rental properties and their tenants at no cost to landlords, non-pet owners or service animal owners.  

Landscaping

It is standard practice in this area to include caring for the yard as part of the tenant’s responsibility.  The greatest reason for this is to avoid a fire hazard in spring when all the Sahara Mustards spread.  In the lease, I ask the tenants to water (the plants of your request) and weed the non-native invasives (Sahara Mustard) which come in spring.

Emergency Maintenance Reserves

Each property managed by DHMS must have $500 in reserves in the event there is an emergency repair required and the property manager cannot get in contact with the owner to coordinate a timely repair.  This ensures good service to the tenant, protects the home as an investment and protects the landlord and property management company from habitability claims.  The $500 reserves are deducted from the initial funds collected in rent for the property and is separate from the security deposit. The amount will be held in a trust account for the duration of the Property Management Agreement, and will be returned to the landlord at the end of the agreement.